Software Engineer

Google’s interview process typically starts with an online coding assessment, followed by one or two technical phone screens focusing on data structures, algorithms, and cloud fundamentals. Successful candidates are invited for on‑site rounds that include deep‑dive technical questions, scenario‑based troubleshooting, and an HR discussion to assess cultural fit. Preparation should emphasize problem‑solving speed, clear communication, and familiarity with GCP services.

Google is known for its open, collaborative environment where engineers are encouraged to experiment and share ideas. Employees benefit from flexible work arrangements, strong mentorship, and clear pathways for promotion, while maintaining a healthy work‑life balance through generous leave policies and wellness programs.

Bachelor’s degree in Computer Science, Information Technology, or related engineering discipline; minimum 60% aggregate (or CGPA 6.0/10); graduating batch 2023‑2026; no active backlogs; strong command of English (both written and spoken).

Round 1: Online assessment (coding and logical reasoning) → Round 2: Technical phone interview (cloud concepts, troubleshooting scenarios) → Round 3: On‑site interview (multiple technical rounds + HR discussion)

Google, a global technology leader, has built its reputation on innovation, scale, and a relentless focus on solving complex problems for billions of users. With a presence in over 50 countries, the company invests heavily in cloud infrastructure, artificial intelligence, and productivity tools that power businesses and individuals alike. In India, Google operates large data centers, research labs, and a vibrant ecosystem of developers, making it an attractive destination for fresh talent seeking to work on cutting‑edge platforms. The role of a GCP Tech Support Agent is positioned within Google Cloud’s customer‑facing operations. As a first‑line support engineer, you will act as the bridge between customers and Google’s massive cloud infrastructure, ensuring that issues are identified, triaged, and resolved swiftly. You will leverage monitoring dashboards, AI‑assisted tools, and detailed runbooks to troubleshoot problems ranging from VM restarts to Workspace access glitches. This position offers a unique blend of technical depth and customer interaction, ideal for candidates who enjoy problem‑solving in a fast‑paced environment. **Key Responsibilities** 1. Front‑line troubleshooting of GCP and Google Workspace tickets using Jira/ServiceNow. 2. Categorize and prioritize incidents based on severity and impact. 3. Perform routine platform support tasks such as VM restarts, permission adjustments, and SQL connectivity checks. 4. Manage Workspace issues including password resets, 2‑step verification recovery, and Shared Drive permissions. 5. Execute standardized runbooks to resolve known errors without escalation. 6. Monitor Google Cloud Operations Suite for alerts on CPU, disk, and service health. 7. Analyse logs with Cloud Logging and AI‑driven summarisation tools. 8. Collaborate with senior engineers for complex escalations and knowledge sharing. 9. Document resolutions and contribute to knowledge‑base articles. 10. Participate in on‑call rotations to ensure 24/7 coverage. **Tech Stack**: Google Cloud Platform (Compute Engine, Cloud Storage, Cloud SQL, IAM, VPC), Google Workspace, Jira, ServiceNow, Cloud Logging, Stackdriver, GenAI (Gemini), Linux/Unix basics, scripting (Python/Bash). **Growth Path**: Successful agents can progress to Cloud Support Engineer, Cloud Solutions Engineer, or specialize in security, networking, or data engineering roles within Google Cloud. Continuous learning opportunities, internal certifications, and mentorship programs accelerate career advancement. **Why Join Google?** Google offers a culture of learning, a strong emphasis on diversity and inclusion, and access to world‑class resources. Employees enjoy competitive compensation, generous benefits, and the chance to work on products that impact millions daily. The role provides a solid foundation in cloud technologies, preparing you for future technical leadership positions.