Team Coordinator

Candidates typically face four rounds: an initial HR screening to verify eligibility, a technical interview focusing on ITIL concepts, SLA/OLA management, and basic cloud knowledge, a managerial interview assessing leadership scenarios and change‑management skills, and a final HR round to gauge cultural fit. The process is moderately challenging, with emphasis on real‑world problem solving and communication.

EGTL fosters an innovative, inclusive, and collaborative culture where employees are encouraged to experiment, share ideas, and grow together. The firm offers structured learning programs, flexible work arrangements, and a strong emphasis on work‑life balance, ensuring that team members can excel professionally while maintaining personal well‑being.

Graduates (B.Tech/B.E., B.Sc., or MBA) from any recognized Indian university; preferred streams: Computer Science, Information Technology, Electronics, or related engineering disciplines; minimum 60% aggregate (or CGPA 6.5/10); no active backlogs at the time of joining; batch years 2022‑2025 are acceptable; strong communication skills and a passion for people development.

Round 1: HR Screening → Round 2: Technical Interview (ITIL, SLA/OLA, cloud basics) → Round 3: Managerial Interview (Leadership & Scenario based) → Round 4: HR Final (Cultural fit)

Lingaro is a fast‑growing technology services firm that partners with global enterprises to drive digital transformation, AI adoption, and operational excellence. Founded by seasoned IT veterans, EGTL prides itself on a culture of continuous learning, collaborative problem‑solving, and a relentless focus on delivering value to customers. The organization operates across multiple domains including IT service management, cloud solutions, and enterprise automation, and has a strong presence in major Indian metros as well as remote locations, offering employees the flexibility to work from anywhere in the country. The Team Coordinator role is a hybrid position that blends technical depth with people leadership. Reporting to the Delivery Manager, the Coordinator will mentor a group of consultants, act as the primary technical escalation point, and ensure that service level agreements (SLAs) and operational level agreements (OLAs) are consistently met. This role is pivotal for translating complex business requirements into actionable technical solutions while fostering a high‑performance, inclusive team culture. Key Responsibilities: 1. Conduct regular 1‑on‑1 mentorship sessions to guide career growth and resolve technical challenges. 2. Co‑create personalized development plans and track progress against milestones. 3. Identify high‑potential talent and champion promotions within the organization. 4. Deliver constructive performance feedback and drive continuous improvement. 5. Champion EGTL’s core values, promoting a positive and inclusive work environment. 6. Lead change initiatives, especially around AI‑driven tools and process automation. 7. Provide hands‑on technical guidance for complex project scenarios and act as the go‑to SME for business applications. 8. Negotiate, monitor, and enforce SLAs/OLAs and underpinning contracts to ensure service quality. 9. Manage major escalations globally, communicating status and resolutions to stakeholders. 10. Analyze performance metrics, generate reports, and recommend service enhancements. Tech Stack & Tools: ITIL‑based Service Management platforms (ServiceNow, BMC Remedy), cloud environments (AWS, Azure), scripting (Python, PowerShell), monitoring tools (Splunk, Grafana), and collaboration suites (Jira, Confluence). Growth Path: Successful coordinators can progress to Senior Team Lead, Delivery Manager, and eventually to Program Director, overseeing multi‑disciplinary portfolios and influencing strategic decisions. Why Join EGTL: Employees enjoy exposure to cutting‑edge technologies, a mentorship‑rich environment, clear career ladders, and a work‑life balance that respects personal time. The company’s commitment to innovation, continuous upskilling, and employee well‑being makes it an ideal place for ambitious freshers to launch a leadership‑focused career.