Technical Support Specialist

Kyndryl’s interview process typically starts with a timed online aptitude test, followed by a technical interview focusing on OS troubleshooting, networking basics, and scenario‑based problem solving. The final HR round assesses cultural fit, communication skills, and motivation. Candidates should be ready to discuss real‑world support cases and demonstrate a customer‑centric mindset.

Kyndryl promotes a kinship‑driven culture where inclusion, continuous learning, and employee well‑being are top priorities. The firm offers flexible hybrid work, robust mentorship programs, and ample opportunities for certifications, ensuring a balanced professional and personal life.

Graduates with BCA, B.Sc. Computer Science, B.Com (Computer Science) or equivalent. Minimum 60% aggregate in the final degree. No active backlogs at the time of joining. Batch year typically 2023‑2025. Strong command of English (verbal & written) and willingness to learn new technologies.

Round 1: Online aptitude & logical reasoning test → Round 2: Technical interview (scenario‑based troubleshooting, OS & networking questions) → Round 3: HR interview (culture fit, communication skills, career aspirations)

Kyndryl is a global leader in designing, building, and managing mission‑critical technology infrastructure for some of the world’s most demanding enterprises. Born out of IBM’s Managed Infrastructure Services business, Kyndryl leverages deep industry expertise, AI‑driven insights, and a relentless focus on reliability to help customers modernise their IT landscape. The company’s culture is built around "kinship" – a commitment to inclusion, continuous learning, and purpose‑driven work that empowers employees to make a tangible impact on society. With a strong presence in India, Kyndryl offers a hybrid‑friendly environment, robust health and wellbeing programs, and a clear path for career progression through certifications from Microsoft, Google, and Amazon. The role of a Technical Support Specialist at Kyndryl is designed for fresh graduates who are eager to start their professional journey in IT support. As a Level‑1 support engineer, you will be the first point of contact for both external B2B clients and internal users, diagnosing and resolving a wide array of technical issues. Your day‑to‑day activities will involve troubleshooting operating systems, email platforms, networking connectivity, cloud services, and collaboration tools while ensuring adherence to Service Level Agreements (SLAs) and maintaining high customer satisfaction scores. Key Responsibilities: 1. Provide Level‑1 support for hardware, software, and managed services as per client contracts. 2. Diagnose and resolve issues related to Windows, macOS, O365, Outlook/Exchange, Lotus, VPN, and network connectivity. 3. Assist with virtualization platforms such as VMware and handle basic configuration queries. 4. Manage password resets, entitlement verification, and incident logging using ticketing tools. 5. Escalate complex problems to higher‑tier teams while acting as the client’s advocate. 6. Monitor and communicate service outage status to stakeholders. 7. Keep software license and hardware inventory records up‑to‑date. 8. Meet or exceed defined SLAs, SLOs, and KPIs with a focus on customer delight. 9. Participate in on‑the‑job training, certification programs, and knowledge‑sharing sessions. 10. Contribute to process improvement initiatives and documentation. Tech Stack: Windows 10/11, macOS, Microsoft 365, VMware vSphere, Cisco Nexus & IOS, F5 ASM/LTM, VPN technologies, networking fundamentals, ticketing platforms (ServiceNow, Remedy), and collaboration suites (Teams, Webex, Slack). Growth Path: Kyndryl invests heavily in employee development. Starting as a Level‑1 specialist, you can progress to Level‑2/3 support, Cloud Operations Engineer, or specialize in network automation, security, or cloud architecture. The company sponsors certifications and provides mentorship to accelerate career growth. Why Join Kyndryl? You will work with cutting‑edge technologies in a supportive, inclusive environment that values learning and well‑being. The hybrid model offers flexibility, while the company’s global footprint opens doors to international exposure. Competitive compensation, regular upskilling, and a clear advancement roadmap make Kyndryl an ideal launchpad for ambitious technologists.