Support Engineer 1

Round 1: Online assessment (aptitude & logical reasoning) → Round 2: Technical interview (SQL, troubleshooting scenarios, system fundamentals) → Round 3: HR interview (behavioral fit, shift availability, communication skills)

Oracle promotes a collaborative and inclusive work culture where employees are encouraged to innovate and share ideas. The company provides structured learning programs, mentorship, and a balanced work‑life environment despite occasional high‑impact incidents. Career growth is supported through clear promotion pathways and internal mobility.

Oracle’s interview process typically starts with an online aptitude test, followed by a technical interview focusing on SQL, troubleshooting scenarios, and system fundamentals. The final HR round assesses cultural fit, communication skills, and shift readiness. Candidates should be prepared for scenario‑based questions and demonstrate clear, structured thinking.

Bachelor's degree in Computer Science, Information Technology, Software Engineering or related discipline; 0‑2 years of relevant experience; minimum 60% aggregate (or CGPA equivalent); no active backlogs; eligible batch years up to 2026; proficient in English (read, write, speak).

Oracle is a global technology leader that delivers integrated cloud applications and platform services. With a heritage of over four decades, Oracle powers everything from enterprise resource planning to AI‑driven analytics for Fortune 500 companies and startups alike. The company’s culture emphasizes continuous learning, innovation, and a commitment to diversity and inclusion, making it an attractive destination for fresh talent seeking to grow in a cutting‑edge environment. As a Support Engineer I at Oracle’s Bengaluru campus, you will be part of the Services and Support division, handling front‑end application investigations and backend troubleshooting. The role blends customer interaction with deep technical analysis, requiring you to capture logs, query databases, update fields, and cycle servers to resolve incidents. You will document every step, create knowledge‑base articles, and collaborate across engineering, QA, and operations to ensure seamless service delivery. The shift runs from 5:30 PM to 2:30 AM IST, and on‑call support may be required. **Key Responsibilities** 1. Diagnose and resolve customer‑reported technical issues within defined SLAs. 2. Own incidents from initial triage through resolution, providing regular status updates. 3. Analyse logs, error messages, and system configurations to pinpoint root causes. 4. Reproduce issues in test environments and document findings. 5. Escalate complex problems to senior engineers or development teams with comprehensive diagnostics. 6. Communicate troubleshooting steps, work‑arounds, and resolutions professionally to customers. 7. Maintain accurate case notes and author knowledge‑base articles. 8. Collaborate with cross‑functional teams to address multi‑disciplinary problems. 9. Continuously update product knowledge and stay current with Oracle’s tools and processes. 10. Meet support KPIs such as response time, resolution time, case quality, and customer satisfaction. **Tech Stack**: SQL, Oracle Database, Linux/Unix command line, basic scripting (Shell/Python), ticketing tools (ServiceNow), monitoring utilities, and familiarity with cloud platforms. **Growth Path**: Successful engineers can progress to Senior Support Engineer, Technical Lead, or transition into product engineering, solution architecture, or project management roles within Oracle’s vast ecosystem. **Why Join Oracle?** The company offers a robust learning environment, mentorship from industry experts, competitive compensation, and a clear career ladder. Fresh graduates gain exposure to enterprise‑scale systems, global customers, and the latest AI‑enabled cloud technologies, positioning them for long‑term success in the tech industry.