Customer Support Representative (Remote, Project Based)

Candidates typically face a short video intro, followed by a timed written test covering aptitude and situational judgment. The live interview focuses on communication clarity, handling of mock support scenarios, and cultural fit. Preparing with clear, concise answers and practicing email‑style responses helps greatly.

Job‑boards.greenhouse.io promotes a collaborative, transparent environment where employees are encouraged to take ownership of their projects. The company values continuous learning and offers flexible remote work arrangements, ensuring a healthy work‑life balance. Employees often cite clear career pathways and supportive leadership as key strengths.

Any graduate (B.Tech, B.Sc, B.Com, BA, etc.) with a minimum of 60% aggregate; batch years 2022‑2027 accepted; no active backlogs; strong command of written English; prior customer support or help‑desk experience preferred but not mandatory.

Round 1: Video introduction assessment → Round 2: Written aptitude and situational judgment test → Round 3: Live interview with hiring manager (focus on communication and problem‑solving) → Round 4: HR discussion (availability, salary expectations, cultural fit)

Frontier is a fast‑growing subsidiary of Fresh Prints, a New York‑based technology and talent‑building firm that operates almost entirely remotely. Fresh Prints has built a reputation for scaling high‑performing, cross‑functional teams across India and the Philippines, and Frontier was spun out to focus exclusively on talent acquisition for other fast‑growing companies. In just three years, Frontier has never lost a client, thanks to its rigorous screening process and its commitment to matching the right talent with the right opportunity. The company culture emphasizes autonomy, continuous learning, and a strong sense of ownership, allowing employees to treat each assignment as a personal project with real impact. The role of Customer Support Representative is a project‑based position that will run from September 2026 to September 2027. The successful candidate will provide Tier 1 email support to users of the Parkade application during US business hours, primarily covering the overnight PST shift (11 PM – 8 AM). This is a high‑volume environment where clear written communication, quick problem‑solving, and meticulous documentation are essential. The representative will act as the first point of contact, troubleshooting straightforward technical issues, assisting users with actions they cannot complete themselves, and handling routine administrative requests. Key responsibilities include: 1. Respond to incoming customer support emails during US hours. 2. Provide Tier 1 troubleshooting for Parkade users. 3. Identify, gather, and document relevant information to resolve issues. 4. Assist users with actions they are unable to perform on their own. 5. Manage a high volume of inquiries while maintaining accuracy. 6. Prioritize tickets based on urgency and customer impact. 7. Follow established processes and escalation guidelines. 8. Document interactions and resolutions in the ticketing system. 9. Follow up on unresolved cases and ensure timely closure. 10. Work independently while knowing when to seek additional support. The tech stack is lightweight for this role – familiarity with email clients, ticketing platforms such as Zendesk or Intercom, and basic web navigation is sufficient. Candidates will receive training on Frontier’s internal tools and the Parkade application. Growth opportunities include moving into Tier 2 or Tier 3 support, transitioning to account management, or exploring other remote roles within Fresh Prints’ ecosystem. Joining Frontier offers a fully remote work environment, a clear path to professional development, and the chance to contribute to a high‑impact project that directly influences user satisfaction for a SaaS product. Why join? You will gain hands‑on experience in a fast‑paced SaaS support setting, work with a globally distributed team, and enjoy the flexibility of remote work while earning a competitive monthly stipend. The project’s defined timeline also provides a clear end‑date, allowing you to plan subsequent career moves with confidence.