Infrastructure Specialist

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Graduates with B.Tech/B.E. in Computer Science, Information Technology, Electronics & Communication or related fields; minimum 60% aggregate (or CGPA 6.0/10); 0-3 years of experience in Customer Service or Technical Support; no active backlogs; batch year up to 2024 acceptable; strong communication skills in English.

Round 1: Online Assessment (aptitude & technical basics) → Round 2: Technical Interview (scenario‑based questions on networking, Cisco devices, troubleshooting) → Round 3: HR Interview (culture fit, career aspirations).

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. Required Technical and Professional Expertise •0-3 years of experience in Customer Service or Technical Support •Experience with Cisco Nexus and IOS technologies •Experience with F5 ASM and LTM configuration and troubleshooting Preferred Technical and Professional Experience •Cisco certified •Experience with network automation/scripting What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.