Support Specialist – Social Media

Revolut’s interview process typically starts with a timed online aptitude test, followed by a technical interview that includes role‑play scenarios and situational questions to assess your communication and problem‑solving skills. The final HR round focuses on cultural fit, motivation, and career aspirations. Candidates should be concise, demonstrate empathy, and showcase familiarity with social media best practices.

Revolut promotes a high‑energy, merit‑based culture where autonomy and rapid decision‑making are encouraged. Employees enjoy flexible working hours, remote‑first policies, and abundant opportunities for upskilling through internal training programs. The company emphasizes work‑life balance while maintaining a performance‑driven environment.

Any graduate (any discipline) with a minimum of 60% aggregate, no active backlogs, freshers eligible, English proficiency, basic knowledge of social media platforms, strong communication skills. Batch year 2025‑2026 preferred but not mandatory.

Round 1: Online aptitude & situational judgment test → Round 2: Technical interview (role‑play and scenario‑based questions) → Round 3: HR interview (cultural fit and motivation)

Revolut is a fast‑growing global fintech powerhouse that offers a suite of digital banking services, including money transfers, payments, savings accounts, and cryptocurrency trading. Founded in 2015, the company has expanded to serve millions of customers across more than 40 countries, positioning itself as a disruptor in the traditional banking space. Revolut’s core philosophy revolves around simplicity, security, and speed, enabling users to manage their finances from a single app. The organization invests heavily in technology, data analyti cs, and a customer‑centric culture, which has earned it a reputation for innovation and rapid product rollout. Working at Revolu t means being part of a diverse, international team that values merit, continuous learning, and the ability to make an impact on a global scale. The Social Media Support Specialist role is a front‑line position that bridges the gap between Revolut’s digital products and its user community on platforms such as Twitter, Facebook, Instagram, and LinkedIn. As a specialist, you will be responsible for monitoring brand mentions, responding to queries, troubleshooting account‑related issues, and escalating complex problems to internal teams. The role demands a blend of excellent written communication, empathy, and quick problem‑solving abilities. You will also collaborate with the marketing and product teams to ensure that public communications are consistent, accurate, and aligned with the company’s tone of voice. Key Responsibilities: 1. Respond promptly to customer queries on all major social media channels. 2. Diagnose and resolve account, payment, and service‑related issues. 3. Escalate technical or compliance matters to the appropriate internal teams. 4. Maintain a positive brand image by delivering courteous and professional responses. 5. Track and report on common pain points and trending issues. 6. Work with the content team to create FAQ posts and helpful guides. 7. Participate in daily stand‑ups and share insights that can improve product features. 8. Monitor social sentiment and alert the product team about potential improvements. 9. Ensure compliance with data‑privacy regulations while handling user information. 10. Contribute to continuous improvement of support processes and knowledge bases. Tech Stack & Tools: Social media platforms (Twitter, Facebook, Instagram, LinkedIn), CRM tools (Zendesk, Freshdesk), collaboration tools (Slack, Microsoft Teams), basic analytics (Google Analytics, Sprout Social), and familiarity with Revolut’s mobile app. Growth Path: Starting as a Social Media Support Specialist, you can progress to Senior Support Specialist, then Team Lead, and eventually move into Operations Management or Product Support roles, depending on performance and interest. Why Join Revolut: You will gain exposure to cutting‑edge fintech products, work remotely with a globally distributed team, and develop valuable customer‑service and digital communication skills that are highly sought after in the industry. The role offers a clear career trajectory, competitive compensation, and the chance to be part of a company that is reshaping the future of finance.