Customer Contact New Associate

Round 1: Online assessment (aptitude & logical reasoning) → Round 2: Technical interview (service‑desk scenarios, LMS knowledge, communication skills) → Round 3: HR interview (fitment, motivation, cultural alignment)

Accenture promotes a collaborative, inclusive environment where learning is continuous and employees are encouraged to innovate. The firm offers clear career ladders, flexible work‑from‑home options, and a strong emphasis on work‑life balance through wellness programs and employee resource groups.

Accenture’s interview process typically starts with a timed online aptitude test covering quantitative, logical and verbal reasoning. Successful candidates move to a technical interview focused on service‑desk scenarios, communication skills, and basic LMS knowledge. The final HR round assesses cultural fit, motivation and career aspirations. The overall difficulty is moderate; thorough practice of aptitude questions and clear articulation of past customer‑service experiences are key to success.

Any graduate (B.A., B.Com, B.Sc., B.Tech or equivalent) with minimum 60% aggregate in the final year. No active backlogs at the time of joining. Candidates from the 2023‑2026 batches are preferred. Strong written communication, good typing speed and basic computer literacy are essential.

Accenture is a global professional services powerhouse that blends deep industry expertise with cutting‑edge technology. With more than 784,000 employees across 120+ countries, the firm helps clients re‑imagine their businesses through digital, cloud, security and intelligent operations. Its culture of continuous learning, diversity and inclusion, and a strong focus on sustainability makes it one of the most sought‑after employers for fresh talent in India. Accenture’s Learning Management System (LMS) ecosystem supports thousands of learners worldwide, delivering training that fuels digital transformation. The role of **Customer Contact Comms New Associate** is a Tier 1.5 chat‑support position within Accenture’s Learning Services. As the first point of contact for learners, you will handle non‑voice interactions—primarily chat and email—addressing queries related to course enrolment, scheduling, certification, and other learning‑administration tasks. The position demands quick typing, clear written communication, and the ability to troubleshoot basic technical issues within the Workday LMS environment. **Key Responsibilities** 1. Serve as the primary chat contact for learners, providing courteous and accurate responses within SLA. 2. Log, classify, triage and resolve learner queries, escalating complex cases to Tier 2 when needed. 3. Manage functional learning queries such as course launch access, enrolment, registration, cancellation, rescheduling, and certification discrepancies. 4. Execute Tier 1.5 learning‑admin transactions: user enrolment, roster updates, mass uploads, and training‑completion tracking. 5. Generate and share basic reports on training activity, participation and completions. 6. Maintain detailed chat‑ticket documentation, notes and closure details for audit compliance. 7. Perform root‑cause analysis on recurring issues and contribute updates to the knowledge base. 8. Respond to items in the scheduling‑learning mailbox within defined timeframes. 9. Ensure adherence to CSAT, quality, compliance and audit standards. 10. Continuously improve processes by suggesting SOP enhancements and participating in team knowledge‑sharing sessions. **Tech Stack & Tools**: Workday LMS, Microsoft Teams/Outlook, ServiceNow (or similar ticketing tool), Excel/PowerBI for reporting, basic HTML for chat formatting, and standard office productivity suites. **Growth Path**: Starting as a Chat Support Associate, high performers can progress to Senior Associate – Learning Operations, then to Team Lead, and eventually to Manager – Learning Services or broader Service Desk leadership roles. Accenture’s internal mobility program encourages cross‑functional moves into consulting, analytics, or cloud domains. **Why Join Accenture?** The company offers a structured onboarding program, mentorship from industry experts, and exposure to global clients. Freshers gain hands‑on experience with enterprise‑grade LMS platforms, develop strong customer‑service acumen, and build a foundation for a long‑term career in technology‑enabled services. Competitive compensation, comprehensive benefits, and a vibrant, inclusive workplace make Accenture an ideal launchpad for ambitious graduates.