Central Operations Support Executive

Round 1: Online Assessment (Logical Reasoning & Excel based case) → Round 2: Technical/Functional Interview (operations scenarios, data analysis) → Round 3: Managerial Interview (Leadership Principles) → Round 4: HR Interview (fit & compensation)

Amazon promotes a fast‑paced, ownership‑driven culture where employees are encouraged to think big and innovate daily. The company offers robust learning programs, clear promotion pathways, and a work‑life balance that adapts to remote setups, especially for roles like Central Operations Support Executive.

Amazon's interview process typically consists of an online assessment followed by 2‑3 technical or functional rounds focusing on data analysis, operational scenarios, and leadership principles, ending with an HR discussion on fit and compensation. The difficulty is moderate to high, with a strong emphasis on Amazon's 14 Leadership Principles; practicing situational STAR stories is essential.

Bachelor's degree in Computer Science, Engineering, Statistics or any quantitative/technical discipline; minimum 60% aggregate (or CGPA 6.0/10); no active backlogs at the time of joining; graduating batch 2024‑2026 acceptable.

Amazon, a global e‑commerce and cloud‑computing giant, has built its reputation on relentless customer obsession, innovation, and operational excellence. In India, Amazon operates a vast network of fulfillment centers, seller services, and technology platforms that touch millions of customers daily. The company’s culture encourages ownership, data‑driven decision making, and a bias for action, making it an attractive destination for fresh graduates who want to make an impact at scale. The Central Operations Support Executive (COSE) role is part of the External Fulfillment team that remotely monitors and supports sellers across India. As a COSE, you will act as the bridge between field executives, sellers, and internal Amazon stakeholders, ensuring smooth day‑to‑day operations, adherence to SOPs, and continuous improvement of the seller experience. This position is fully virtual, allowing you to work from anywhere in Tamil Nadu while collaborating with cross‑functional teams through voice and non‑voice channels. **Key Responsibilities** 1. Monitor the performance of assigned seller sites through outbound calls, emails, and coordination with field executives. 2. Identify and flag any operational disruptions or pattern anomalies using data analytics. 3. Liaise between sellers, field teams, and internal Amazon departments to ensure timely issue resolution. 4. Conduct virtual training sessions for sellers on Amazon policies, best practices, and new process roll‑outs. 5. Develop, document, and continuously refine Standard Operating Procedures (SOPs) for seller support. 6. Analyse daily metrics, generate insights, and propose actionable improvements to enhance seller satisfaction. 7. Participate in audit activities to verify compliance with Amazon’s operational standards. 8. Support the rollout of new tools or features by gathering feedback and driving adoption among sellers. 9. Maintain accurate records of interactions and escalations in internal tracking systems. 10. Contribute to central control‑centre initiatives aimed at scaling support operations. **Tech Stack & Tools**: Advanced Excel, SQL (preferred), Amazon internal dashboards, CRM tools, communication platforms (Zoom, Teams), and basic data‑visualisation tools. **Growth Path**: Successful COSEs can progress to Senior Operations Analyst, Operations Manager, or specialized roles in Seller Services, Program Management, or Data Analytics within Amazon’s Fulfillment network. **Why Join Amazon?** You will work in a high‑velocity environment that values data‑driven decisions and empowers you to own end‑to‑end processes. The role offers exposure to large‑scale e‑commerce operations, opportunities to interact with diverse stakeholders, and a clear career ladder backed by Amazon’s world‑class learning resources.