Associate analyst

Wipro’s interview process typically starts with a timed online aptitude test covering quantitative, logical and verbal sections. Successful candidates move to a technical interview focused on banking domain knowledge, troubleshooting scenarios and communication skills. The final HR round assesses cultural fit, motivation and salary expectations. Overall difficulty is moderate; thorough preparation of aptitude, banking concepts and clear articulation of problem‑solving steps greatly improve chances.

Wipro promotes a collaborative and inclusive work environment where learning is encouraged through regular training and mentorship programs. Employees enjoy a balanced work‑life schedule with flexible shift options and a focus on employee well‑being. The company offers clear career progression paths and opportunities to work on global projects.

Graduates (B.Tech/B.E., B.Sc., B.Com, BBA) from any stream with a minimum of 60% aggregate. Must have completed the 2026 batch. No active backlogs at the time of joining. Mandatory knowledge of Retail Banking (Business Analyst) concepts. Good communication skills in English and Hindi. Ability to work in shifts as per client requirements.

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Technical interview (domain knowledge, scenario based questions) → Round 3: HR interview (fitment, communication, salary discussion)

Wipro Limited is one of India’s largest technology services and consulting firms, operating in more than 65 countries with a workforce of over 230,000 professionals. The company helps clients across industries accelerate their digital transformation journeys through a blend of consulting, design, engineering and managed services. With a strong focus on sustainability, innovation and inclusive growth, Wipro has built a reputation for delivering end‑to‑end solutions that enable businesses to stay competitive in a rapidly changing world. Its culture emphasizes continuous learning, ethical practices and a purpose‑driven mindset, making it an attractive destination for fresh talent looking to start a global career. The Associate Analyst role is an entry‑level position designed for recent graduates who are eager to apply their analytical and customer‑service skills in a fast‑paced, technology‑driven environment. As an Associate Analyst, you will be the first point of contact for clients seeking technical assistance, handling queries via phone and email, and ensuring that each interaction meets the service level agreements (SLAs) defined in the contract. You will work closely with senior team members, product experts and knowledge‑base managers to resolve issues efficiently while maintaining high standards of professionalism and documentation. Key Responsibilities: 1. Manage inbound client requests through telephone and email, logging all relevant details in the RAVE ticketing system. 2. Diagnose and troubleshoot product‑related issues, guiding users step‑by‑step to resolution. 3. Maintain accurate records of each interaction, including problem description, actions taken and final outcome. 4. Escalate complex or high‑priority cases to the Team Leader in accordance with defined escalation matrices. 5. Update and contribute to internal knowledge bases, FAQs and self‑help documents to improve future resolution times. 6. Monitor daily case volume and strive to meet or exceed the target number of cases resolved per day. 7. Participate in product training sessions and continuous learning initiatives to stay current with new features and updates. 8. Provide feedback on recurring issues and suggest process improvements to enhance overall service quality. 9. Ensure compliance with contractual obligations, data privacy norms and legal guidelines during all client interactions. 10. Conduct follow‑up calls or emails to capture client feedback and verify satisfaction post‑resolution. Tech Stack & Tools: RAVE ticketing system, Microsoft Office Suite, basic knowledge of retail banking applications, CRM platforms, and standard communication tools (email, VoIP). Familiarity with troubleshooting methodologies and documentation standards is essential. Growth Path: Starting as an Associate Analyst, high performers can progress to Senior Analyst, Team Lead, and eventually into specialized roles such as Business Analyst, Process Manager or Product Consultant. Wipro’s internal mobility programs and continuous up‑skilling initiatives support rapid career advancement. Why Join Wipro: You will gain exposure to a global client base, work with cutting‑edge digital solutions, and benefit from a structured learning ecosystem that includes certifications, mentorship and cross‑functional projects. The role offers a solid foundation in client support, problem‑solving and banking domain knowledge, positioning you for long‑term growth in the technology and consulting space.