Customer Service Coordinator

Oracle’s interview process typically starts with a timed online aptitude test, followed by a technical interview that evaluates your understanding of service‑desk tools, troubleshooting methodology, and communication style. The final HR round assesses cultural fit and motivation. Candidates report a moderate difficulty level; thorough preparation of scenario‑based questions and clear articulation of past experiences are key to success.

Oracle promotes a collaborative and inclusive work culture where employees are encouraged to share ideas and take ownership of projects. The company offers clear career progression paths, regular upskilling programs, and a healthy work‑life balance supported by flexible working options.

Bachelor’s degree in any discipline (Engineering, Computer Science, Business, Arts, etc.) with a minimum of 60% aggregate. Fresh graduates from the 2023‑2026 batches are preferred. No active backlogs at the time of application. Strong command of English (read, write, speak).

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Technical interview focusing on service‑desk scenarios and communication skills → Round 3: HR interview covering cultural fit, motivations, and career aspirations

Oracle is a global technology leader that integrates data, infrastructure, applications, and AI to drive digital transformation across industries ranging from finance to healthcare. With a presence in more than 175 countries, Oracle’s cloud platform and enterprise software power mission‑critical workloads for Fortune 500 companies as well as fast‑growing startups. The company invests heavily in research and development, fostering an environment where innovation is encouraged and employees have access to cutting‑edge tools and learning resources. Oracle’s culture emphasizes inclusion, continuous learning, and social responsibility, offering employees the chance to work on projects that impact billions of lives worldwide. The role of Customer Service Coordinator is an entry‑level, individual‑contributor position within Oracle’s Services and Support division. As a front‑line support professional, you will be the first point of contact for customers seeking assistance with product access, configuration, account management, and general troubleshooting. You will work closely with technical teams, ensuring that issues are resolved quickly and that customers receive a seamless experience. This position is ideal for recent graduates who possess strong communication skills, a passion for technology, and a desire to build a career in IT service management. Key Responsibilities: 1. Respond promptly to help‑desk tickets via phone, email, or web‑based channels. 2. Diagnose and resolve customer issues using established procedures and knowledge bases. 3. Document all interactions, resolutions, and case notes in the ticketing system. 4. Escalate complex or unresolved tickets to appropriate technical teams with clear, concise information. 5. Assist in onboarding new users and provide ongoing support for existing accounts. 6. Collaborate with team members to share best practices and improve resolution times. 7. Maintain high standards of professionalism and customer service in every interaction. 8. Track and report on common issues to help drive product improvements. 9. Participate in periodic training sessions to stay updated on Oracle’s product portfolio. 10. Contribute to knowledge‑base articles and internal documentation. Tech Stack & Tools: Microsoft Windows OS, Oracle Service Cloud, IT ticketing platforms (e.g., ServiceNow), basic networking concepts, and standard office productivity suites. Growth Path: Successful coordinators can progress to Senior Service Desk Analyst, Technical Support Engineer, or Service Delivery Manager roles, with opportunities to specialize in cloud services, security, or enterprise solutions. Why Join Oracle? You will gain exposure to industry‑leading cloud technologies, receive mentorship from seasoned professionals, and benefit from a comprehensive benefits package that includes health insurance, retirement plans, and flexible work arrangements. Oracle’s commitment to diversity and community involvement ensures a supportive environment where you can grow both personally and professionally.