Analyst

Wipro’s interview process typically starts with a timed online aptitude test covering logical reasoning, quantitative ability, and verbal skills. Shortlisted candidates face a technical interview focused on role‑specific knowledge such as investment‑banking processes, client handling, and problem‑solving scenarios. The final HR round assesses cultural fit, communication, and career aspirations. Preparation should include mock tests, case‑study practice, and clear articulation of past teamwork experiences.

Wipro promotes a collaborative and inclusive work environment where continuous learning is encouraged through formal training and on‑the‑job exposure. Employees benefit from a balanced work‑life schedule, clear growth pathways, and a culture that values diversity and sustainability.

Graduation (B.Tech/B.E/MCA/BA/B.Com) in any discipline, 2025 or 2026 batch, minimum 60% aggregate (or CGPA 6.0/10), no active backlogs, strong communication skills, willingness to work in Bengaluru. Preference for candidates with exposure to investment banking middle or back office processes.

Round 1: Online Aptitude Test (Logical Reasoning, Numerical Ability, Verbal) → Round 2: Technical Interview (role‑specific scenarios, process knowledge) → Round 3: HR Interview (behavioral fit, cultural alignment)

Wipro Limited is one of India’s largest technology services and consulting firms, operating in more than 65 countries with a workforce of over 230,000 professionals. The company helps enterprises across industries accelerate their digital transformation journeys through a blend of consulting, design, engineering, and managed services. With a strong focus on sustainability, innovation, and inclusive growth, Wipro has built a reputation for delivering end‑to‑end solutions that enable clients to stay ahead in a rapidly changing market. As a fresh‑graduate friendly organization, Wipro invests heavily in talent development, offering structured learning programs, mentorship, and clear career ladders. The firm’s culture emphasizes collaboration, continuous learning, and a purpose‑driven mindset, encouraging employees to reinvent themselves while contributing to the company’s global impact. **Role Summary** The Analyst will serve as the first line of technical support for Wipro’s investment‑banking clients, handling middle‑ and back‑office queries. The role demands high‑quality client interaction, swift issue resolution, and strict adherence to service level agreements (SLAs). You will work closely with product teams, knowledge‑base managers, and senior analysts to ensure seamless service delivery and continuous process improvement. **Key Responsibilities** 1. Manage inbound client requests via phone and email, documenting all relevant details in the RAVE system. 2. Resolve queries in line with contractual SLAs, escalating complex issues to the Team Leader when necessary. 3. Maintain and update internal knowledge bases, FAQs, and self‑help documents to improve resolution times. 4. Track and analyze call logs to identify recurring trends and proactively suggest preventive measures. 5. Provide step‑by‑step product guidance, ensuring clients understand features and can navigate menus efficiently. 6. Record all interactions accurately, ensuring compliance with legal and service‑agreement requirements. 7. Participate in product training sessions and stay current with feature updates and industry best practices. 8. Contribute to process excellence initiatives by sharing insights and suggesting workflow enhancements. 9. Conduct follow‑up calls to gather feedback, confirm issue closure, and maintain high customer satisfaction scores. 10. Meet daily case‑resolution targets while maintaining quality standards and pulse scores. **Tech Stack & Tools** The role primarily utilizes the RAVE ticketing platform, Microsoft Office suite, CRM tools, and basic knowledge of investment‑banking back‑office systems. Familiarity with SQL for data extraction and basic scripting can be advantageous. **Growth Path** Analyst → Senior Analyst → Associate → Manager → Senior Manager → Director. Wipro offers regular performance reviews, skill‑upgradation programs, and internal mobility, enabling rapid career progression for high‑performing individuals. **Why Join Wipro?** - Exposure to global clients in the investment‑banking domain, enhancing industry‑specific expertise. - Structured learning ecosystem with certifications, mentorship, and cross‑functional projects. - Competitive compensation, robust benefits, and a supportive work‑life balance. - Opportunity to be part of a purpose‑driven organization that values diversity, inclusion, and sustainable innovation. If you are a proactive communicator with a knack for problem‑solving and a passion for delivering exceptional client service, this Analyst role offers a solid launchpad for a rewarding career in technology consulting.