Application Support

Round 1: Aptitude & Logical Reasoning → Round 2: Technical Interview (SQL, ServiceNow, troubleshooting scenarios) → Round 3: HR Interview (fitment, communication, career goals)

The UST interview process typically spans three rounds. The first round tests aptitude and logical reasoning, the second focuses on technical depth in SQL, ServiceNow, and incident handling, and the final HR round assesses cultural fit and communication skills. Candidates should practice scenario‑based questions and be ready to discuss past support experiences.

UST promotes a collaborative and inclusive work environment where learning is encouraged through regular tech talks, certifications, and mentorship. Employees enjoy a balanced mix of challenging projects and flexible shift arrangements, fostering both professional growth and personal well‑being.

Graduates (B.Tech/B.E., B.Sc., MCA, B.Com) from any stream with a minimum of 60% aggregate; batch years 2023‑2025 acceptable; no active backlogs at the time of joining; strong analytical and communication skills; willingness to work rotational shifts.

UST (formerly known as UST Global) is a leading digital transformation and technology services company with a strong presence in India and across the globe. Headquartered in California, UST operates delivery centers in major Indian cities, including Bengaluru, where it serves Fortune 500 clients in banking, healthcare, retail, and sales domains. The company prides itself on a culture of continuous learning, innovation, and a collaborative environment that encourages employees to experiment with emerging technologies while delivering high‑impact solutions to customers. UST’s commitment to employee growth is evident through its structured learning programs, mentorship initiatives, and clear career progression pathways that enable fresh talent to evolve into senior technical and managerial roles. The role of Application Support – Sales Domain is focused on ensuring the smooth operation of sales‑related applications used by UST’s clients. As an Application Support Engineer, you will be the first line of defense for any production issues, handling incident tickets, performing root‑cause analysis, and coordinating with development and business teams to restore services quickly. The position is based at the CV Raman Nagar campus in Bangalore, follows a five‑day work‑from‑office schedule, and operates on a rotational shift to provide 24×7 coverage. Key Responsibilities: 1. Monitor, diagnose, and resolve incidents related to sales applications using ServiceNow and SQL queries. 2. Perform detailed root‑cause analysis and document resolutions for knowledge‑base creation. 3. Coordinate with developers, QA, and business stakeholders to implement fixes and enhancements. 4. Generate regular performance and incident reports, leveraging Power BI where applicable. 5. Maintain and update configuration items and service catalogs in ServiceNow. 6. Participate in on‑call rotation and ensure SLA compliance for critical incidents. 7. Conduct periodic health checks of databases and application servers to pre‑empt issues. 8. Communicate status updates and resolution steps clearly to both technical and non‑technical stakeholders. 9. Assist in the creation of standard operating procedures and support documentation. 10. Contribute ideas for process improvement and automation to increase support efficiency. Tech Stack: SQL, ServiceNow, Power BI (good to have), Linux/Windows servers, basic scripting (Shell/Python), and familiarity with sales‑force automation tools. Growth Path: Starting as an Application Support Engineer, you can progress to Senior Support Engineer, Technical Lead, and eventually to Solution Architect or Product Manager roles within the sales domain, depending on performance and skill acquisition. Why Join UST? UST offers a vibrant work culture that blends global exposure with a supportive Indian ecosystem. Employees benefit from continuous upskilling programs, mentorship from industry veterans, and the chance to work on high‑visibility projects for leading sales platforms. The company’s emphasis on work‑life balance, flexible shift patterns, and transparent career ladders makes it an attractive destination for fresh graduates aiming to build a solid foundation in application support and enterprise sales technology.