Executive - VKYC, Support

The interview process typically spans three rounds: an online aptitude test, a technical interview focusing on KYC regulations, Excel proficiency, and scenario‑based problem solving, followed by an HR round assessing cultural fit and communication skills. The difficulty is moderate, with emphasis on accuracy, compliance knowledge, and clear articulation of thought processes.

SBI Card is one of India’s largest pure‑play credit‑card issuers, serving millions of customers across the country. With a portfolio that spans premium, co‑branded, and mass‑market cards, the company has built a reputation for innovative digital solutions, robust risk management, and a customer‑first mindset. Its mission – “Make Life Simple” – drives every product, service, and internal initiative, ensuring that customers enjoy seamless, secure, and rewarding payment experiences. SBI Card also prides itself on an inclusive culture, offering equal opportunities irrespective of gender, caste, or background, and fostering an environment where talent can thrive.

Graduate in any discipline. Strong command of English (both written and spoken) is essential.

Round 1: Online assessment (aptitude & logical reasoning) → Round 2: Technical interview (KYC concepts, Excel, situational questions) → Round 3: HR interview (cultural fit, motivation, salary expectations)

SBI Card is one of India’s largest pure‑play credit‑card issuers, serving millions of customers across the country. With a portfolio that spans premium, co‑branded, and mass‑market cards, the company has built a reputation for innovative digital solutions, robust risk management, and a customer‑first mindset. Its mission – “Make Life Simple” – drives every product, service, and internal initiative, ensuring that customers enjoy seamless, secure, and rewarding payment experiences. SBI Card also prides itself on an inclusive culture, offering equal opportunities irrespective of gender, caste, or background, and fostering an environment where talent can thrive. The Executive – VKYC, Support role sits at the heart of SBI Card’s digital onboarding engine. As a Video KYC (VKYC) executive, you will interact directly with prospective and existing customers via video calls, verify their identity documents, and ensure that every onboarding case complies with regulatory and internal policy standards. This position is ideal for fresh graduates who are detail‑oriented, possess strong communication skills, and are comfortable working in a fast‑paced, technology‑enabled environment. **Key Responsibilities** 1. Conduct video‑based KYC verification for assigned cases, following standard operating procedures. 2. Maintain 100% compliance with KYC regulations and internal policy guidelines. 3. Achieve daily productivity and accuracy targets while managing case ageing. 4. Update decision‑making systems accurately with final outcomes for each case. 5. Coordinate closely with sales SPOCs and internal stakeholders to resolve escalations and urgent queries. 6. Identify process gaps, suggest improvements, and contribute to automation initiatives. 7. Track and monitor any policy or system changes affecting VKYC workflow. 8. Ensure minimal complaints by delivering timely and error‑free service. 9. Handle exceptional requests, escalations, and ad‑hoc activities as directed by the business. 10. Prepare regular reports on productivity, accuracy, and turnaround time (TAT). **Tech Stack & Tools**: Microsoft Excel, internal KYC management portal, video‑conferencing tools, basic understanding of regulatory compliance software. **Growth Path**: Successful executives can progress to Senior VKYC Analyst, Team Lead, or move into broader compliance, risk, or operations roles within SBI Card’s extensive ecosystem. **Why Join**: The role offers exposure to cutting‑edge digital onboarding processes, a supportive learning environment, and a clear career trajectory. Employees benefit from a robust wellness program, inclusive health benefits, and a culture that values work‑life balance. Joining SBI Card means contributing to the future of digital payments in India while building a strong foundation for a long‑term career in financial services.