Associate Technical Support Executive

CGS’s interview process typically spans six rounds: an initial screening call, an HR manager interview, a written/online assessment, an operations round focusing on scenario handling, a technical round testing OS and networking knowledge, and a final HR discussion. The difficulty is moderate; candidates should be comfortable with Windows troubleshooting, basic networking concepts, and clear communication. Tips include practicing mock calls, reviewing common Windows error codes, and preparing concise STAR‑based answers for behavioral questions.

CGS fosters a dynamic, supportive environment that values continuous learning and teamwork. Employees benefit from structured training, clear growth pathways, and a balanced shift system with night‑shift cab facilities. The culture emphasizes innovation, open communication, and a strong focus on employee well‑being.

Freshers to 2 years of experience. Undergraduate degree (any stream) is acceptable; no specific branch required. Minimum 60% aggregate (or equivalent CGPA) preferred. Must have excellent spoken English, basic knowledge of computer hardware and networking, and a customer‑centric attitude. Immediate joiners only; no leaves allowed during the one‑month training period. Candidates with backlogs should have cleared them before the joining date.

Round 1: Initial Screening → Round 2: HR Manager Round → Round 3: Assessment → Round 4: Ops Round → Round 5: Technical Round → Round 6: HR Discussion

Computer Generated Solutions (CGS) is a fast‑growing technology services firm that partners with global enterprises to deliver end‑to‑end IT support, BPO, and digital transformation solutions. Headquartered in Hyderabad with delivery centers across India, CGS prides itself on a culture of continuous learning, customer obsession, and innovation. The company has earned a reputation for nurturing fresh talent, offering structured career ladders, and maintaining a collaborative work environment where ideas are encouraged and performance is recognized. The role of Associate Technical Support Executive is a front‑line position in CGS’s International Voice Process. As a member of the technical support team, you will handle inbound customer calls, diagnose hardware, software, and networking issues, and provide step‑by‑step resolutions using a suite of diagnostic tools. You will work on Windows operating systems (XP, 8, 10), troubleshoot peripherals, manage VPN and Active Directory queries, and assist customers with DNS/DHCP and TCP/IP related problems. The position offers a one‑month day‑shift training period followed by night‑shift rotations, with cab facilities provided for night shifts. Key responsibilities include: 1. Answering international voice calls and delivering courteous, solution‑focused support. 2. Performing OS level troubleshooting on Windows platforms and escalating complex cases. 3. Diagnosing hardware failures, peripheral issues, and network connectivity problems. 4. Assisting customers with VPN, AD, DNS, DHCP, and other enterprise tools. 5. Logging tickets accurately in the ticketing system and adhering to SLA commitments. 6. Maintaining KPI metrics such as AHT, CSAT, and first‑call resolution. 7. Collaborating with senior engineers and the operations team for knowledge sharing. 8. Participating in continuous training sessions and staying updated on emerging technologies. 9. Providing feedback for process improvement and documenting common issues. 10. Ensuring compliance with data security and privacy policies. Tech stack and tools: Windows OS (XP, 8, 10), Microsoft Office Suite, Remote Desktop, VPN clients, Active Directory, DNS/DHCP consoles, network protocol analyzers (Wireshark), ticketing platforms (ServiceNow/Jira), and basic scripting for troubleshooting. Growth path: CGS offers a clear progression from Associate Technical Support Executive to Senior Engineer, Team Lead, and eventually Operations Manager or specialized roles in Cloud Support, Cybersecurity, or Project Management. Regular performance reviews, skill‑based certifications, and internal mobility programs empower employees to shape their careers. Why join CGS? You will gain exposure to a global client base, receive comprehensive training, enjoy night‑shift cab facilities, and earn a variable pay component of up to ₹60,000 per annum. The company’s emphasis on work‑life balance, mentorship, and merit‑based rewards makes it an ideal launchpad for fresh graduates and early‑career professionals seeking a solid foundation in technical support and customer service.