International Voice Process

Candidates typically face a three‑stage process: an initial telephonic screen focusing on communication and basic aptitude, a technical interview that probes understanding of US healthcare claim processes and situational handling, and a final HR round assessing cultural fit and shift flexibility. The overall difficulty is moderate; preparation should include mock calls, claim‑process basics, and clear articulation of experiences.

Sagility India fosters a collaborative and learner‑centric culture, offering structured training and mentorship for freshers. Employees enjoy a balanced work‑life schedule with weekends off, free two‑way cab service, and regular team‑building activities. The company emphasizes growth, with clear promotion pathways and performance‑based incentives.

Fresh Graduates (Pass outs 2023‑2026). Eligible degrees: B.Com, B.Sc, B.B.A, B.A, B.Pharma (non‑technical streams only). Not eligible: BE/B.Tech, Post‑Graduates, Diploma holders. No minimum percentage mentioned. No backlogs allowed at the time of joining. Must be willing to work in rotational shifts and possess strong English communication skills.

Round 1: Telephonic screening – assessment of communication skills and basic aptitude. → Round 2: Technical/Domain interview – questions on healthcare claim basics, scenario handling, and problem‑solving. → Round 3: HR interview – cultural fit, motivation, and discussion of work‑shift expectations.

Sagility India is a prominent player in the Business Process Management (BPM) and BPO space, especially known for its expertise in the US healthcare domain. The company partners with leading healthcare payers and providers to deliver end‑to‑end claim processing, customer support, and analytics services. With a workforce of over 10,000 professionals across India, Sagility has built a reputation for high‑quality service delivery, robust compliance frameworks, and a culture that nurtures fresh talent. The organization’s commitment to continuous learning and technology adoption makes it an attractive destination for graduates looking to start an international‑focused career. The International Voice Process role is an entry‑level position designed exclusively for fresh graduates. As a Voice Process Associate, you will be the first point of contact for US‑based customers, handling inbound and outbound calls related to healthcare claim queries. The role demands strong English communication, a customer‑centric attitude, and the ability to work in rotational shifts. You will receive comprehensive on‑the‑job training that covers claim lifecycle, industry regulations, and the specific tools used by Sagility. Key Responsibilities: 1. Process US healthcare claims accurately and within stipulated turnaround times. 2. Address and resolve customer queries professionally over the phone. 3. Update and maintain customer records in the CRM system. 4. Adhere to client Service Level Agreements (SLAs) and quality benchmarks. 5. Follow compliance guidelines and data‑privacy standards. 6. Apply quick decision‑making to troubleshoot issues and ensure smooth workflow. 7. Document call details and escalation points as per SOPs. 8. Participate in regular performance reviews and training sessions. 9. Contribute to team targets and maintain high customer satisfaction scores. 10. Collaborate with cross‑functional teams for issue resolution and process improvement. Tech Stack & Tools: The role primarily uses industry‑standard BPO tools such as Salesforce or custom claim management platforms, along with Microsoft Office Suite, VOIP telephony systems, and basic data entry applications. Training is provided on all proprietary software. Growth Path: Starting as a Voice Process Associate, high performers can progress to Senior Associate, Team Lead, and eventually Operations Manager roles. Sagility encourages internal mobility, offering certifications, skill‑upgradation programs, and exposure to other domains like data analytics and process design. Why Join Sagility? You get to work with a global leader in US healthcare, enjoy a supportive environment tailored for freshers, benefit from free two‑way cab service, weekend offs, and clear career progression. The role offers a solid foundation for an international career without any prior experience.