Walk-in || Customer Support Executive

Candidates typically face a short online aptitude test followed by a telephonic interview that assesses communication clarity, empathy, and ability to handle US‑hour shifts. The final HR round evaluates cultural fit, availability for rotational week‑offs, and salary expectations. Overall difficulty is moderate; thorough preparation on English fluency and basic customer handling scenarios helps.

Firstsource promotes a collaborative and learning‑focused culture where employees are encouraged to upskill through regular training programs. The company offers a balanced work‑life environment with rotational week‑offs and clear growth pathways, making it attractive for fresh talent seeking stability and career progression.

Education: Any graduate, postgraduate, undergraduate, HSC, SSC, or even drop‑outs are eligible. No specific branch restriction. Minimum 45% aggregate (if applicable). No backlog restrictions. Open to candidates from any batch year. Must have strong verbal English communication and basic computer skills.

Round 1: Online aptitude/English test → Round 2: Telephonic/virtual interview focusing on communication, situational handling, and US shift suitability → Round 3: HR interview covering cultural fit, availability for rotational shifts, and salary expectations

Firstsource is a global business process management (BPM) and outsourcing leader that partners with some of the world’s most prominent brands across banking, financial services, insurance, healthcare, and technology. With over 30,000 employees spread across 30+ delivery centers, the company prides itself on delivering high‑quality, technology‑driven solutions that enhance customer experience and operational efficiency. Its culture emphasizes continuous learning, employee empowerment, and a strong focus on client satisfaction, making it a preferred employer for fresh talent looking to start a career in the BPO sector. The role of Customer Support Executive at Firstsource is a walk‑in opportunity designed for fresh graduates and even drop‑outs who possess strong verbal communication skills and a willingness to work US‑based rotational shifts. As a Voice/Blended agent, you will handle inbound calls from US customers, resolve queries, provide product information, and ensure each interaction meets the company’s quality and compliance standards. This position does not involve sales; the focus is purely on delivering exceptional service and building trust with customers. Key Responsibilities: 1. Answer inbound US customer calls with a clear, confident voice. 2. Identify customer issues quickly and provide accurate resolutions following SOPs. 3. Deliver product and service information in a courteous manner. 4. Maintain call quality metrics such as CSAT, AHT, and adherence. 5. Log interactions and update CRM systems accurately. 6. Follow standard operating procedures and compliance guidelines. 7. Exhibit empathy, active listening, and problem‑solving skills. 8. Participate in regular training sessions and upskill on new processes. 9. Work flexible US rotational shifts (7 PM‑8 AM) and manage rotational week‑offs. 10. Contribute to a positive team environment and share best practices. Tech Stack & Tools: The role primarily uses voice‑over‑IP (VoIP) platforms, CRM software (e.g., Salesforce, Zendesk), and basic computer applications like MS Office. Familiarity with ticketing tools and knowledge bases is beneficial. Growth Path: Firstsource offers a structured career ladder—starting as a Customer Support Executive, you can progress to Senior Executive, Team Lead, Operations Manager, and eventually to specialized roles in Quality Assurance or Process Management. The exposure to US processes and international customers adds significant value to your resume. Why Join Firstsource? You gain hands‑on experience with US‑based customers, receive professional training, enjoy a supportive team culture, and benefit from clear promotion pathways. The company’s emphasis on work‑life balance, rotational week‑offs, and a learning‑centric environment makes it an ideal launchpad for a long‑term career in customer service and BPM.