Non-Voice Process

Wipro’s interview process for Non‑Voice roles typically consists of an online aptitude test followed by a technical interview focusing on Excel, GIS basics and communication skills, and finally an HR round to assess cultural fit and availability. The difficulty is moderate; candidates should practice quantitative aptitude, verbal ability, and be ready to discuss real‑life scenarios related to data handling and customer service.

Wipro promotes a collaborative and inclusive work culture where learning and growth are encouraged through continuous training and mentorship. Employees enjoy a balanced work‑life schedule, flexible shift options, and ample opportunities for internal mobility across its global network.

• Any graduate (B.Tech, B.Sc, B.Com, BA, etc.) with all original documents (PC & CMM mandatory) • Must have completed graduation; pursuing candidates are not eligible • Freshers only – no prior work experience required • Immediate joiners preferred • Must be able to work from office in Hyderabad and handle rotational shifts including night shifts • Minimum 60% aggregate in graduation (preferred but not strictly enforced) • No backlogs at the time of joining • Excellent English communication skills • Good knowledge of MS Excel and basic computer operations • Familiarity with GIS/GPS mapping is a plus

Round 1: Written aptitude test (logical reasoning, quantitative, English) → Round 2: Technical/Skill interview (Excel, GIS basics, communication) → Round 3: HR interview (fitment, availability, salary expectations)

Wipro Limited is a global leader in information technology, consulting and business process services, employing over 170,000 professionals across six continents. The company is known for its strong focus on digital transformation, leveraging cognitive computing, hyper‑automation, robotics, cloud, analytics and emerging technologies to help clients stay ahead in a rapidly evolving market. With a commitment to sustainability, corporate citizenship and innovation, Wipro has built a reputation for delivering end‑to‑end solutions that drive measurable business outcomes. Its culture of continuous learning, diversity and inclusion makes it an attractive destination for fresh talent looking to start a rewarding career in the technology and BPO space. The Non‑Voice Process role is designed for fresh graduates who are eager to begin their professional journey in a customer‑centric environment without the need for direct phone interaction. As a Non‑Voice associate, you will handle tasks such as data entry, document verification, email and chat support, GIS/GPS mapping, and other back‑office operations that enable smooth service delivery for Wipro’s enterprise clients. The position is based at the Gachibowli campus in Hyderabad and requires candidates to be flexible for office‑based work and rotational shifts, including night duties. Immediate joiners are preferred, and the work schedule follows a five‑day work week with two rotational days off. Key responsibilities include: 1. Process and validate customer data using MS Excel and other office tools. 2. Manage email and chat tickets, ensuring timely and accurate responses. 3. Perform GIS/GPS mapping and location‑based data verification. 4. Maintain documentation and update records in the company’s CRM system. 5. Collaborate with cross‑functional teams to resolve escalations. 6. Adhere to quality standards and service level agreements (SLAs). 7. Participate in regular training sessions to upskill on new tools and processes. 8. Generate daily/weekly reports for management review. 9. Ensure compliance with data security and privacy policies. 10. Contribute ideas for process improvement and automation. The technical stack primarily involves MS Office (Excel, Word, PowerPoint), basic computer operations, and familiarity with GIS/GPS tools. Growth paths are well‑defined: high performers can move to senior analyst roles, team lead positions, or transition into specialized domains such as data analytics, process engineering, or client management. Wipro’s extensive learning platforms, mentorship programs and internal mobility policies provide a clear roadmap for career advancement. Joining Wipro offers exposure to a global client base, a supportive learning environment, and the chance to be part of a company that values integrity, innovation and employee well‑being.